Just be polite and ask your questions - they were extreamly helpful to me. Make sure to write down your questions, call them, and watch something while you wait for them to pick up. I had to call customer service a few times to deal with some errors - the wait time is long. I did not get any emails since prometric FL in tampa gave me my results for each right after I took them. Hope this helps someone or at least helps calm some nerves :D I'll answer any questions to my best ability.
It took roughly 7 days for my CNA license to arrive by mail. At the location I took the test, I was able to find out right after each part of the exam whether I passed or failed. There are a few things that are instant fails such as forgetting to lower the bed, not washing your hands, not washing your hands properly, and a few more I don't currently recall. Nothing you do is implied, if you have to provide foot care, you will actually be washing and applying lotion to your "partner's" foot! You are allowed to do provide verbal corrections, your proctor may or may not want you to then do the corrections. She allowed us some time to mentally review the skills in our heads before officially starting the practical.
We were given a card that had a brief description of the skill, and the order that we would do them in. The proctor is given 3 randomly selected skills for you to do on the person you are paired with. I reviewed some more over lunch before coming back to the testing location. So because it would take three hours, I was able to leave and grab lunch with my bf. It took roughly an hour and a half for each pair to finish, I was in the last pair of three. After the written our proctor wrote down who was paired with who and then a time she wanted us back at the testing location. There was a total of six people taking the exam, so three pairs.
The exam currently excludes dental care, denture care, and feeding due to covid. The practical exam was done in pairs of 2, with only 1 nurse proctor instead of 2, due to covid. It was done through Prometric on computers. I just reviewed the terms 3-4 times and took about 3 mock tests. The written exam was 50 questions, it was not difficult as long as you knew the definition of quite a few terms. Upon completion I've landed a full-time position in one of Tampa's hospitals. It cost me $500 for the program, $70 to get my fingerprints taken, 155 for the exam fee AND $50 for my BLS License. I took a PCT Program (i'd list the name but I don't know if it'd be considered advertising?) and while finishing it I got my CNA exam date. So here's some things I wish I was able to find out.
I had a lot of anxiety and question's I couldn't really find answers for.